Review Settings

Here you set whether reviews wait for your approval before being published, when the review invitation email is sent to customers, and what discount…

Where to find: Store Settings → Reviews tab Who it's for: Store owners who want to decide whether customer reviews go through approval, send an automatic "please review your order" email, and gift a discount code to customers who leave a review. In short: Here you set whether reviews wait for your approval before being published, when the review invitation email is sent to customers, and what discount code a reviewing customer receives.

What does it do?

Your customers can leave a star rating and a written review on the products they bought. Reviews are the most trust-building content on your storefront — but they come with two problems: (1) customers usually forget to write one on their own, and (2) you want to be sure that every published review is appropriate.

The Reviews tab solves exactly these two things:

Moderation lets you choose whether reviews wait for your approval before being published.
Review Emails automatically send an invitation email to your customer after their order ("Would you review the products you bought?").
Review Reward gifts a personal, single-use discount code to customers who leave a review.

Tip: This tab defines the rules for reviews. The place where you read, approve/reject, and reply to incoming reviews one by one is the management panel: Reviews — Overview.

Where to find it

In the store owner panel, click the Settings button of the relevant store in the My Stores list.
In the tab list on the left, click the star-icon Reviews tab.
On the right, a card opens with the heading "Review Settings" and the description "Configure customer product reviews, invitation emails and rewards."

For the full list of tabs, see Store Settings — Overview.

Page structure

The card consists of three sections separated by thin lines:

Section	What is configured?
Moderation	Should reviews wait for your approval before being published?
Review Emails	Should an automatic review invitation be sent to the customer, and after how many days?
Review Reward	Should a reviewing customer get a discount code, and under what conditions?

Warning: These three sections share a single common Save button at the bottom of the card. None of your changes (including flipping switches) becomes permanent until you press Save. If you switch to another tab without saving, your changes are lost.

1. Moderation

This section contains a single on/off switch:

Switch	Description
Auto-approve reviews	"When off, new reviews wait for your approval before being published."

The two states of the switch mean:

State	What happens?
Off (default)	Every new review arrives with the Pending status. It is not visible in your store until you approve it.
On	The review the customer writes is published on the product page instantly, without you seeing it.

Warning: If you turn Auto-approve reviews on, an inappropriate or offensive review can also go live without you noticing. We recommend keeping this switch off so you can filter reviews by hand. You can still reject and remove a published review later from the management panel.

Tip: The same setting also appears in the Product tab, in the "Review & Question Settings" section, under the name Auto Approve Reviews. They are the same setting; changing one changes the other. See Product Settings.

Reviews with photos: Customers can attach up to 5 photos per product to their review (JPG, PNG or WEBP; max 5 MB each). Photos go through the same moderation as the review itself: if the review is Pending or Rejected, its photos are not shown on the storefront either. You can inspect a pending review's photos before approving it from the Photos column in the management panel.

2. Review Emails

This section manages the review invitation email that is sent automatically to the customer after their order. The email contains the products the customer ordered and a link that takes them straight to the review page.

Switch	Description
Send invitation emails	"Automatically invite customers to review after their order."

While this switch is on (it is on by default), two day fields appear below it:

Field	What does it mean?	Default
After delivery (days)	"How many days after delivery the email is sent."	3
After payment (days)	"If not delivered, how many days after payment the email is sent."	14

Concrete example: If you leave the fields at their defaults, a customer whose order was delivered on 1 March receives the invitation email on 4 March. If you never marked the order as delivered (because no shipping information was entered), the system uses the payment date instead: for an order paid on 1 March, the email goes out on 15 March.

You can enter a number of days between 0 and 365 in both fields.
0 means "don't wait, send at the first check."
If you turn the switch off, the day fields disappear from the screen and no invitation email is sent at all.

Tip: An invitation sent too early ("the product isn't even out of the box yet") is wasted, and one sent too late is forgotten. If your delivery time is short, 3 days is a good starting point; for products the customer needs to try before forming an opinion (cosmetics, supplements, clothing) you can try raising it to 7–10 days.

Warning: The invitation email is only sent to customers who ordered as a registered member with a saved email address.

3. Review Reward

This section lets you send a personal, single-use discount code to a customer as a thank-you for leaving a review. The code is emailed to the customer, who can use it on their next purchase.

Switch	Description
Give a discount code reward	"Customers who leave a review get a personal, single-use discount code."

This switch is off by default. When you turn it on, the fields below appear:

Field	What does it mean?	Default
Discount Type	How the discount is calculated: Percentage (%) or Fixed Amount (₺)	Percentage (%)
Discount Value	The size of the discount. With Percentage, "10" = 10% off; with Fixed Amount, "10" = 10 ₺ off.	10
Maximum Discount (₺)	Visible only when Percentage is selected. The highest amount in ₺ the discount can reach. Can be left empty (Optional).	empty
Minimum Order Amount (₺)	The minimum cart total in ₺ required for the code to be valid. Can be left empty (Optional).	empty
Validity (days)	How many days the code stays valid (between 1 and 365).	30
Reward Condition	When the reward is granted (see the table below).	On any review

Reward Condition options

Option	When is the reward granted?
On any review	The moment the customer leaves a review, whatever the rating is.
Only if a comment is written	Only if the customer wrote text in addition to giving stars.
If average is 4+ stars	Only if the average of the stars the customer gave on that order is 4 or higher.

Concrete example: A customer reviewed 3 products in a single order and gave 5, 4, and 3 stars. The average is 4, so with the If average is 4+ stars condition the reward is granted. Had the same customer given 3, 3, and 4 (average 3.3), the reward would not have been granted.

How does the discount code work?

The code is generated randomly and belongs to that customer only.
The code is single-use: once it has been used, it becomes invalid.
It expires on its own after the number of days you entered in Validity (days).
The code is sent to the customer by email.
At most one reward code is granted per order. Even if the customer later reviews a second product from the same order, no second code is issued.

Warning: The If average is 4+ stars option effectively means "I only reward people who like me." It can discourage customers who would give a low rating from writing at all, and can make the ratings on your storefront less truthful. For a more balanced approach, consider On any review or Only if a comment is written.

Tip: If you chose a percentage discount, fill in the Maximum Discount (₺) field. Otherwise a 10% code gives a 5,000 ₺ discount on a 50,000 ₺ cart. For example, "10%, at most 250 ₺" is a safe setup.

How to save

Set the switches and fields in the three sections however you like.
Press the Save button at the bottom of the card.
While saving, the button reads Saving....
On success, the "Review settings saved" notification appears.

If something goes wrong, an error notification ("Save failed") appears in the corner of the screen; check the fields and try again.

A recommended setup

A safe starting point for a new store:

Setting	Value
Auto-approve reviews	Off (see reviews yourself first)
Send invitation emails	On
After delivery (days)	3
After payment (days)	14
Give a discount code reward	On
Discount Type	Percentage (%)
Discount Value	10
Maximum Discount (₺)	250
Minimum Order Amount (₺)	500
Validity (days)	30
Reward Condition	Only if a comment is written

Frequently asked questions

I saved the settings but the invitation email didn't arrive right away. That's normal. The email is sent once the number of days you entered has passed since the order's delivery/payment date. Also, because the system runs this check at intervals, the email may arrive with a slight delay during the day.

I turned the reward on but the customer didn't get a code. Check the following: (1) Is the Give a discount code reward switch on and saved? (2) Is Discount Value empty or 0? No code is generated if it is. (3) Was your chosen Reward Condition met (for example, with "Only if a comment is written" selected, no code is issued if the customer only gave stars without writing text)? (4) Has a code already been granted for that same order?

If I turn on auto-approve, will the older pending reviews be published too? No. This setting only applies to reviews that arrive from now on. You need to approve pending reviews one by one in the management panel: Review Management (List Screen).

Can the customer give the reward code to someone else? The code is single-use; once it has been used, it is invalid. However, the first person to use it does not have to be that customer. You can limit the code's value by setting a Minimum Order Amount.

Do this tab and the review settings in the Product tab conflict? Auto-approve reviews appears in both tabs and is the same setting — there is no conflict; whichever one you change, the other shows the same value. The Require Auth for Questions setting, on the other hand, exists only in the Product tab and concerns product questions, not reviews.

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