Review Management (List Screen)
The table where all customer reviews appear. From here you approve/reject, reply, and delete.
Where to find: Catalog → Reviews Who it's for: Anyone who approves, replies to, and deletes reviews In short: The table where all customer reviews appear. From here you approve/reject, reply, and delete.
List table — columns
| Column | What does it show? |
|---|---|
| (Checkbox) | Selects the row. |
| Product | The image and name of the reviewed product. |
| Customer | The name of the customer who left the review (or email / "Guest"). |
| Rating | 1–5 stars. |
| Comment | The customer's comment. Below it, your store reply (with ↳) appears if any. |
| Photos | Photos the customer attached to the review. Click a thumbnail to enlarge it; use the arrow keys to move between photos. If there are none, "No photos" is shown. |
| Status | Pending / Approved / Rejected. |
| Date | The date the review was made. |
| Actions | ⋮ → Approve / Reject / Reply / Delete. |
At the top there is a search box, a Status filter, and a Rating filter.
Filters
| Filter | Options |
|---|---|
| Search | Searches by product, customer, or comment text. |
| Status | All Statuses / Pending / Approved / Rejected. |
| Rating | All Ratings / 5 / 4 / 3 / 2 / 1 stars. |
Row actions
In the ⋮ menu at the end of each row:
| Option | What does it do? |
|---|---|
| Approve | Approves the review; it becomes visible on the storefront. (Hidden if already approved.) |
| Reject | Rejects the review; it is not shown on the storefront. (Hidden if already rejected.) |
| Reply | Opens a window to write a store reply. |
| Delete | Permanently deletes the review. |
Replying
When you click Reply, a window opens; write your reply and click Save. The reply appears to customers under the approved comment. Use Reply again to edit an existing reply.
Deletion
When you click Delete, a confirmation window opens: "This review will be permanently deleted. This action cannot be undone."
Deletion cannot be undone. If you just don't want it shown, use Reject instead of deleting.
When you delete a review, the photos the customer attached are also deleted from storage. If you want to keep the photos, use Reject instead — a rejected review's photos are not shown on the storefront but are still kept.
Empty screen
If there are no reviews, the "No reviews found." message appears.
Pagination (bottom of the table)
- Rows per page: 10, 20, 30... (default 10).
- Page X / Y indicator and forward/back arrows.
- How many rows you have selected is shown on the left.
Frequently asked questions
When does an approved review appear on the storefront? Shortly after you approve it; it may take a few minutes due to page caching.
I deleted a review, can I undo it? No, deletion is permanent. If you just don't want it shown, use Reject instead of deleting.
Can customers attach photos to a review? Yes. From the My Reviews screen in their account, or from the review link sent by email, a customer can attach up to 5 photos per product (JPG, PNG or WEBP; max 5 MB each).
How does a review with photos look on the storefront? After the review is approved, the photos appear as a thumbnail strip under the comment on the product page; clicking one opens the large view. If the review is Pending or Rejected, neither the comment nor its photos appear on the storefront.
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