Product Questions — Overview
This is where you see the questions customers ask on the product page, answer them, and manage their visibility. Questions you answer appear in the Q&A…
Where to find: Left menu → Catalog → Product Questions Who it's for: Anyone who answers the questions customers ask on products In short: This is where you see the questions customers ask on the product page, answer them, and manage their visibility. Questions you answer appear in the Q&A section of the product page.
What is a product question?
Customers can ask a question about a product from the Q&A section on the product page (they must be logged in to ask). These questions are not published directly; they reach you first, and you answer them.
Flow
- The customer submits a question with Ask a Question on the product page → the question reaches you as Unanswered and Hidden.
- You Answer the question.
- The question you answer automatically becomes Visible and is shown — together with your store answer — in the Q&A section of the product page.
- You can also manage a question manually with Show/Hide.
Visibility logic (important)
- Questions that are Visible are shown on the product page.
- When you answer a question, it automatically becomes Visible.
- If you click Show on a question without answering it, only the question (without an answer) appears on the product page.
- Use Hide to remove a question you don't want shown from the storefront; the question stays in the panel.
A change is not reflected on the product page instantly, but within a few minutes (page cache).
Documents in this folder
| File | Content |
|---|---|
| Question Management (List Screen) | Question list: table, filters, answer, show/hide, delete, pagination |
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