Customer Settings
From here you set whether customers can open support tickets, add products to favorites, and which additional information is requested in the…
Where to find: Store Settings → Customer tab Who it's for: Those who want to turn the support ticket/favorites features on and off and define the additional fields in the customer registration form. In short: From here you set whether customers can open support tickets, add products to favorites, and which additional information is requested in the registration form.
What does it do?
The Customer tab contains several basic settings about the relationship your customers have with your store. At the top of the section you'll find the "Customer Settings" heading and the "Configure customer support and registration settings." description.
On-off toggles
| Toggle | Description |
|---|---|
| Support Tickets | "Allow customers to open support tickets" |
| Favorites | "Allow customers to add products to favorites" |
Registration Form Fields
"Manage the additional fields shown in the customer registration form." This section lists three additional fields, and each one has two separate toggles:
| Field | Active | Required |
|---|---|---|
| Phone | Should it be shown in the registration form? | Should it be mandatory to fill in? |
| Birth Date | Should it be shown in the registration form? | Should it be mandatory to fill in? |
| Gender | Should it be shown in the registration form? | Should it be mandatory to fill in? |
- While a field's Active toggle is off, that field's Required toggle is unavailable (becomes disabled).
- If you turn off a field while it is Active, that field's Required setting is also turned off automatically.
Tip: If you only want to show a piece of information, just turn on the Active toggle. If you want the customer to definitely enter that information, additionally turn on the Required toggle.
How to save?
- Set the toggles and registration fields as you wish.
- Press the Save button at the bottom of the page.
- If successful, the "Customer settings saved" notification appears.
Warning: If you make a registration field Required, everyone who newly registers has to fill in that field. Too many required fields can deter customers during registration; only make the fields you truly need required.
Frequently asked questions
What happens if I turn off "Support Tickets"? Your customers cannot open support tickets through the store. In this case, the Support Tickets screen in the management panel also stays empty.
Why are there only phone, birth date, and gender in the registration fields? Basic fields such as first name, last name, and email are always present. Here you can only turn these three additional fields on and off and make them required.
Product Settings
From here you set the leading part of the product page address, how stock information is displayed, and the rules for customer reviews/questions.
Notification Preferences
You turn store events on and off in groups, choose in-app and email notifications separately for each event, and set a threshold value for some of them.