Account Page Blocks

All twelve account screens are now made of blocks. The addresses, returns, my reviews and support ticket screens are managed from the theme editor too,…

Where to find it: Theme Editor → page selector menu → Account Page Who it is for: Anyone who wants to control how the address, return, review and support screens look after a member signs in In short: All twelve account screens are now made of blocks. The addresses, returns, my reviews and support ticket screens are managed from the theme editor too, and each block is drawn only on its own screen. You cannot add or delete blocks on this page, but you can change their variants, order and visibility.

What is it for?

The account area is a single template serving twelve addresses: dashboard, orders, order detail, profile, favorites, addresses, returns, return detail, my reviews and support tickets (list · new · detail). You design it once and all twelve get the same frame, the same account menu and the same color, spacing and typography settings.

The template holds nineteen blocks. Eleven of them draw the dashboard, orders, profile and favorites screens and are covered in Sayfalar Ve Yapi.en. This page covers the remaining eight — the blocks that draw the address, return, review and support screens.

ℹThese screens used to be fixed. On the addresses, returns, my reviews and support ticket screens only the account menu and the page frame were managed from the theme editor; you could not touch the content body. Now you can: these eight blocks replaced those bodies, and each one comes with three variants and its own settings.

Which block is drawn on which screen?

The blocks all sit in the template together; only the blocks belonging to the screen the visitor opened are drawn. So when you adjust the Return List block the change lands only on the returns screen — the other eleven addresses are untouched.

Screen	Address	Block covered here
My Addresses	`/account/addresses`	Address List + Address Form
My Returns	`/account/returns`	Return List
Return detail	`/account/returns/<request>`	Return Detail
My Reviews	`/account/reviews`	My Reviews
Support Tickets	`/account/support`	Support Tickets
New support ticket	`/account/support/new`	Support Ticket Form
Support ticket detail	`/account/support/<ticket>`	Support Thread

The Account Navigation block is drawn on all twelve addresses; for the blocks of the dashboard, orders, profile and favorites screens see Sayfalar Ve Yapi.en.

You cannot add or delete blocks on this page — you only change their variants, order and visibility. Why, and what you can do instead: Sayfalar Ve Yapi.en.

My Addresses screen

Two blocks together draw this screen: the add/edit form on top, the list of saved addresses below.

Address List

Shows the member's saved addresses with edit and delete actions.

Variant: Cards · Rows · Compact

Setting	What it does
Columns	Appears only in the Cards variant; sets how many columns the address cards are laid out in (1–3, default 2).
Show Billing Address Badge	The badge on the record marked as the billing address.
Show Phone	Whether the phone number appears on the address row.
Show Edit Button	Turn it off and the member cannot edit addresses (they can still delete).
Show Delete Button	Turn it off and the member cannot delete addresses.
Show New Address Button	The add button above the list.
New Address Button Label	The text on that button (default "Yeni adres ekle"). Only visible while the button is on.
Empty State Text	The sentence drawn when the member has no saved address.

Address Form

The address add and edit form. It shares the same form with the list block.

Variant: Single column · Two columns · Dialog

In the Dialog variant the form does not sit on the page permanently; it opens in a window when the member clicks Add new address or Edit. It keeps the screen tidy in stores where members keep many addresses.

Setting	What it does
Show Phone Field	The phone field on the form.
Show Billing Address Toggle	The "use this as my billing address" checkbox.
Submit Button Label	The text on the form's submit button (default "Adresi kaydet").

Two switches do nothing today. You can turn off Show Address Title Field and Show Zip Code Field but the form will not change — both fields are required to save an address, and hiding them would leave the member unable to save at all. Leave these switches as they are.

I cannot move the form below the list. Correct: because the two blocks share one form, the form always sits above the list; changing their order in the template does not change the drawing. If you want the form out of sight, pick the Dialog variant — then it only opens when the member clicks the button.

You can turn the two blocks off independently and all four combinations are meaningful: with both on you get list + form; with only the list on the member sees and deletes addresses but cannot add one; with only the form on they can add a new address but cannot see the saved ones; with both off the screen stays empty.

My Returns screens

Return List

Lists the member's return requests with status and type.

Variant: Cards · Rows · Table

Setting	What it does
Show Status Badge	The state of the request (pending · approved · rejected …).
Show Return Type	Whether it is a return or an exchange.
Show Order Number	The order the request belongs to.
Show Product Count	How many items the request covers.
Show Date	The date the request was opened.
Show Detail Button	Turn it off and the member cannot reach the return detail from the row.
Empty State Text	The sentence drawn when there is no return request.

Return Detail

Shows the items, reason and refunds of a single return request.

Variant: Stacked · Split · Timeline

Setting	What it does
Show Return Items	The list of products in the request.
Show Return Reason	The reason the member picked and the note they wrote.
Show Refunds	Refunds already issued for the request.
Show Reject Note	If you rejected the request, the note you wrote becomes visible to the member.
Show IBAN	Off by default.
Show Back To List Link	The back link above the detail.

Think before turning IBAN on. This switch makes the IBAN the member entered on the return form visible on screen. It is their own data, but it is sensitive on a shared computer or to anyone looking over their shoulder. That is why it is off by default; we recommend keeping it off.

My Reviews screen

My Reviews

Shows the reviews the member wrote and the orders still waiting to be reviewed.

Variant: Cards · Rows · Compact

Setting	What it does
Show Product Image	The photo of the reviewed product.
Show Star Rating	The score the member gave.
Show Moderation Status	Whether the review is pending or published. Turn it off and the member cannot tell why their comment is not on the site yet.
Show Comment Text	The writing itself.
Show Delete Button	The member can remove their own review.
Show Reviewable Orders	The "orders waiting for your review" area above the list. Turn it off and the member cannot write a new review from this screen.
Reviewable Orders Title	The heading of that area. Only visible while the area is on.
Empty State Text	The sentence drawn when the member has written no review.

How it relates to the review invitation. The reviewable orders area is the in-account counterpart of the review invitation e-mail you send; the member can write a review here even if they missed the mail. Turn the area off and you collect reviews only through the e-mail link.

Support ticket screens

These three blocks only matter in stores where the support module is on; when it is off the member cannot reach these addresses from the account menu anyway.

Support Tickets

Lists the member's support tickets with status, category and unread state.

Variant: Rows · Cards · Table

Setting	What it does
Show Category Badge	The category of the ticket (order · shipping · payment …).
Show Status Badge	Open · answered · closed.
Show Unread Marker	The dot on rows with a reply the member has not read. Turn it off and they cannot tell from the list that you answered.
Show Related Order Number	The order number when the ticket is linked to one.
Show New Ticket Button	Turn it off and the member cannot open a new ticket from this screen.
New Ticket Button Label	The text on that button (default "Yeni talep").
Empty State Text	The sentence drawn when there is no ticket.

Support Thread

Shows the messages, reply box and close action of a single ticket.

Variant: Bubbles · Stacked · Compact

Setting	What it does
Show Author Role	Whether the message came from the member or the store.
Show Message Timestamps	The date and time of each message.
Show Status Badge	The state shown above the ticket.
Show Related Order Number	The order number when the ticket is linked to one.
Show Reply Box	Turn it off and the member cannot reply; the thread becomes read-only.
Reply Box Placeholder	The faint text inside the empty reply box. Only visible while the reply box is on.
Show Close Ticket Button	The member can close their own ticket.

Support Ticket Form

The form for opening a new support ticket.

Variant: Single column · Card · Two columns

Setting	What it does
Show Category Selector	The member picks the subject. Turn it off and every ticket falls into the default category below.
Default Category	Picked from General · Order · Product · Shipping · Payment · Return · Other; the form opens with this choice.
Show Order Selector	The member can link the ticket to one of their orders. Keeping it on makes matching an incoming ticket much easier.
Message Placeholder	The faint text inside the empty message box.
Submit Button Label	The text on the form's submit button.
Show Guidance Note	An information note you write yourself appears above the form.
Guidance Note	The text of that note. Only visible while the note is on.

What is the guidance note for? It answers frequent questions before the form is filled in: "You can track your parcel from the Orders screen; use My Returns to start a return." This note lowers the number of unnecessary tickets.

"I changed a setting and I cannot see it on my site" — why?

The three most common reasons:

The block is not on its own screen. Each of these eight blocks is drawn only on its own screen. To see a change you made in the Support Thread block you have to open an actual ticket detail (/account/support/<ticket>) — it is not visible on the ticket list.
You did not publish. Changes in the editor do not reach the live site until you press Publish.
You have no data on that screen. With no return requests the Return List block draws the empty state text, not your settings. To see the effect of your settings use the editor preview: a sample address, return, ticket and thread come ready. See Tuval Ve Onizleme.en.

ℹPreview data never reaches your live site. The sample address, return and support records you see in the editor are representative data prepared by Treyza; they do not appear in your customers' accounts.

Frequently asked

Can I delete these blocks from the library? No. The account page is a fixed-block page: you cannot add or delete blocks. Turn the block you do not want off with its visibility switch — the result is the same. See Sayfalar Ve Yapi.en.

How did the eight blocks get into my template? By themselves. These blocks are a built-in part of the account template; even if your store was set up with an older template, the missing blocks are completed when you open the editor. The edits you made earlier (column counts, spacing, variants) are preserved.

Can I set the colors of the address/return/support screens separately? Per block, yes — every block has its own background, border, radius and spacing settings. Fonts and main colors are store-wide; see Tema Ayarlari Site Renk Yazi.en.

How do I try out which screen the member sees, inside the editor? While you edit the template every account screen is drawn on the canvas with sample data, and when you select a block the properties panel tells you which address it belongs to. When a block is outside its own screen you see an explained placeholder on the canvas — that does not mean the block is broken.

What happens to these blocks if I turn the support module off? They stay in the template, but the member cannot reach the support addresses from the account menu. When you turn the module back on your settings keep working exactly as before.

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