AI Assistant
A chat assistant that answers your questions about using Treyza. It bases its answers on the content in this help centre.
Where to find: Left menu → AI Assistant · also the purple bubble in the bottom right corner of every page Who it's for: Anyone who wants to learn quickly how to do something in the panel In short: A chat assistant that answers your questions about using Treyza. It bases its answers on the content in this help centre.
What is it for?
Instead of searching the help centre for questions like "How do I create a coupon?" or "Where do I set the shipping fee?", you can ask directly. The assistant finds the relevant pages in the help centre, writes you a plain answer, and usually gives the link to the relevant page at the end with a "More information:" line.
The assistant knows which page you are on at that moment. You can ask "What can I do on this page?" or "what does this button here do?".
Two ways to use it
| Full page | Chat bubble | |
|---|---|---|
| Where | Left menu → AI Assistant | Bottom right corner of every page |
| When | Asking at length, getting a step-by-step guide | Asking something quickly while you work |
| Size | Whole screen | Small window |
The bubble stays open and what you wrote is kept while you move between pages. So you can ask about a subject, go to the page described and carry on.
There are two exceptions: the bubble does not appear on the AI Assistant page itself and in the Theme Editor. When you go into and out of these places, the chat in the bubble is reset.
How to use it (step by step)
- Click AI Assistant in the left menu (or the purple bubble at the bottom right).
- Type your question in the box at the bottom.
- Press Enter. (To go to a new line, Shift + Enter.)
- You wait while the answer is written line by line. If you want to stop it, press the square button that takes the place of the send button.
The first time it opens, four ready-made questions are offered to you; clicking one sends it straight away:
- How do I add a new product?
- Where do I configure the shipping settings?
- How do I create a discount coupon?
- How do I manage return requests?
The buttons under an answer
| Button | What does it do? |
|---|---|
| Copy | Copies the answer to the clipboard. |
| Regenerate | Asks the same question again. It only appears on the last answer. |
| Like / Dislike | Lets you mark the answer for yourself. |
Before the answer is written, you may see a collapsible section that says "Thinking...". By clicking inside it you can see how the assistant is thinking; it closes by itself when the work is done.
Starting a new chat
The New Chat button at the top right clears the current conversation and starts from scratch.
Chat history is not stored. If you refresh the page, close the tab or press New Chat, the conversation is lost permanently. There is no screen listing past chats.
If you want to keep an important answer, take it with Copy and note it down somewhere.
What does the assistant answer, and what does it not?
The assistant only talks about Treyza and store management:
What it answers: products, stock, orders, returns, customers, customer groups, campaigns, coupons, content and blog, forms, gallery, integrations, marketplaces, theme and design, store settings, shipping, payment, invoicing, subscription plans, support processes.
What it does not answer: general knowledge, current events, writing code, translation, mathematics, health/legal/investment advice, politics, other companies and products, creative writing such as stories/poems/jokes, and general chit-chat.
When you ask an out-of-scope question, you get this answer:
"I can only help with the use of the Treyza platform."
The assistant also does not make price commitments, does not give legal interpretations and does not decide on refunds — on these subjects it directs you to the support channel.
Accuracy and limits
This warning is always shown at the bottom of the screen:
"Treyza AI can make mistakes. Verify the information before making important decisions."
Take this seriously. The assistant is based on the information in the help centre, but it can still misunderstand. Before doing actions that cannot be undone, such as deleting, refunding or bulk updating, read the relevant help page as well.
If it cannot find clear information on the subject in the help centre, the assistant tells you so and suggests that you open a support request — it does not make things up.
Usage limits
| Limit | Value |
|---|---|
| Monthly AI usage | Depends on your plan. If the quota runs out, the assistant cannot answer, and it resets at the start of the next period. |
| Too many questions in a short time | Limited to 30 requests per minute. If you exceed it, wait a short while and try again. |
| Conversation it remembers | The last few messages. In very long chats it may not remember the earliest messages. |
You can follow your remaining AI quota from the quota indicator in the top bar.
Frequently asked questions
Does the assistant see my store's data? No. The assistant looks at the help centre content and the address of the page you are on; it does not read your product, order or customer records. It cannot answer questions like "How many orders came in today?" — use the Overview screen for that.
Can it do an action on my behalf? No. The assistant only explains and guides; it does not add products or edit orders on your behalf.
Can I ask in English? Yes. The assistant answers in the language you ask in.
The answer stopped halfway. Press the Regenerate button. If the problem continues, shorten your question and try again.
I am getting a "Message could not be sent" error. It is usually a temporary connection problem; try again after a few seconds. If it continues, your quota may have run out.
Related pages
- Dashboard — Overview — To see your store's real data.
- Support Tickets — Your customers' support requests.
- Suggestions and Requests (Sending Feedback) — Sending suggestions/bug reports to the Treyza team.
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