Order Detail — Information Shown

Where to find: Order List → click an order Who it's for: Anyone who wants to see all the information about an order In short: Everything about an order (customer, address, products, payment, history) is shown on this page in cards.

This document explains the information on the page. The operations you can perform from this page (changing status, returns, cancellation, invoicing) are in a separate file: Order Operations (Status, Payment, Return, Cancellation, E-Invoice).

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Page structure

From top to bottom, there are these sections:

1. Top summary card — order number, date, total, last update.
2. Action toolbar — status change and other action buttons (see the operations document).
3. Customer Information and Status History cards.
4. Delivery Address and Billing Address cards.
5. Payment Information (if any) and Bank Transfer/EFT Information (if any).
6. Order Products table + Payment Summary.
7. E-Invoice / E-Archive section.
8. Notes / comments section.

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1. Top summary card

At the very top, the identifying information of the order:

• Order no
• Order date
• Total amount
• Last update date
• Manual Order / Marketplace / Pre-Order badges, if any.

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2. Customer Information card

• The customer's profile picture, full name, and email.
• Email, Phone, and Order date information.
• If the customer is a registered member, you can click their name to go to the customer profile.

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3. Status History card

Shows how the order's status has changed over time:

• Each row: old status → new status, date, and who made the change.
• If there are no changes: "No status history — No status updates have been made yet."

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4. Delivery Address and Billing Address cards

Two separate cards:

• Delivery Address: Full name, full address (neighborhood/district/city), postal code, country, phone, and TC Kimlik No if any.
• Billing Address: Same structure.

If there is no address: "No address information — No address record found for this order."

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5. Payment Information card (if any)

Appears on orders where payment has been received:

• Payment method: Credit Card / Bank Transfer-EFT / Cash on Delivery.
• Number of installments (if more than one, "Installment total" and "Monthly installment" are also shown; if a single payment, "Single payment").
• Card info: Card brand + last 4 digits (e.g. "Visa **** 1234").

Bank Transfer/EFT Information card (if any)

If payment was made by bank transfer/EFT and the customer entered information: Sender Name and Sender IBAN are shown.

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6. Order Products table

The list of products in the order:

Payment Summary (bottom of the table)

The breakdown of the order amount:

• Subtotal (sum of the products)
• Coupon discount (if any, green, minus)
• Automation discounts (if any, green, minus)
• Shipping (if any)
• Gift wrap (if any)
• VAT (if any)
• Total (bold, large — grand total)
• If any, the Order note is shown in a separate box.

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7. E-Invoice / E-Archive section

The list of invoices issued for this order and the invoice issuing operation are done here. (Operation steps: Order Operations (Status, Payment, Return, Cancellation, E-Invoice).)

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8. Notes / comments

At the very bottom of the page, there is a section where you can add internal team notes about the order. What you write here does not go to the customer; it's for your team to communicate about the order.

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Frequently asked questions

I can't see the "Payment Information" card. This card only appears on orders that have a payment record. If no payment has been received yet, it is not visible.

Where can I see why an order was cancelled/refunded? You can track it from the Status History card and (if any) the Return History section.