Creating a New Order Manually

Where to find: Order List → New Order button Who it's for: Anyone who manually enters orders that come in through channels like phone, WhatsApp, or in-store into the panel In short: You select/enter the customer, add the address and products, set the payment method, and create the order.

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When is it used?

If a customer calls you and says "I want 2 of this product," you use this window to enter that order into the system manually. The title of the window that opens is "Create Manual Order".

The window is split into two sides: customer and address on the left, products and payment on the right.

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Step 1 — Determine the customer

First you select who the order belongs to. There are two options:

Option A: Existing Member (registered customer)

1. Click the Select Customer button.
2. In the window that opens, type the customer's name/email into the "Search customer..." box.
3. Select the correct customer from the list.
4. The customer info (first name, last name, email, phone) fills in automatically — even the name/last name/phone in the delivery address are filled in automatically.

Option B: Guest (unregistered customer)

Check the Guest option and enter the information manually:

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Step 2 — Enter the delivery address

Fill in the "Delivery Address" section on the left. (If you selected a customer, the name/last name/phone may have come in automatically.)

Billing address: In this window, the billing address is always assumed to be the same as the delivery address.

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Step 3 — Add products

In the "Products" section on the right:

1. Click the Add Product button; the product picker opens.
2. Search for and select the product (and its variant, if it has one). If you select the same product again, its quantity increases by 1.
3. Each added product becomes a row. On each row you can do the following:
   • Quantity: Change it with + / − or by typing (minimum 1).
   • Unit Price: If needed, you can change the price manually (e.g. a special discount).
   • Delete: Remove the row with the trash can.

Shipping Fee: Below the products there is a Shipping Fee box; enter the delivery fee here (default 0).

Totals are calculated automatically:

• Subtotal = sum of (quantity × unit price)
• Estimated Total = Subtotal + Shipping Fee

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Step 4 — Payment and additional settings

The "Payment Method" section at the bottom right:

Payment mode (two options)

Additional options

• Deduct stock for this order (default on): If checked, product stocks decrease when the order is created.
• Gift wrap (default off): If you check it, the order is marked as a gift.
• Order note: An internal store note (e.g. "Deliver after 6:00 PM").

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Step 5 — Create the order

1. Click the Create Order button.
2. The system checks. If something is missing, a warning appears:
   • If there are no products: "Add at least one product"
   • If no customer is selected in member mode: "Please select a customer"
   • If the guest name is blank: "Please enter the guest name"
   • If the email for the payment link is invalid: "Enter a valid email address for the payment link"
3. If successful, an "Order created" notification appears, the window closes, and you are redirected to the order's detail.

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Quick example

The customer wanted "2 white t-shirts + 1 blue bag" by phone:

1. New Order → Guest → Name: "Ahmet Yılmaz", enter Phone.
2. Fill in the delivery address (Country → City → District → Address).
3. Add Product → "white t-shirt" (Size L) → Quantity 2. Add Product again → "blue bag".
4. Shipping Fee: 50.
5. Leave Mark as Paid selected, deduct stock on.
6. Create Order.

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Frequently asked questions

Can I change the price? Yes, you can manually edit the Unit Price on each product row.

Why would I turn off stock deduction? For example, if the order isn't finalized yet or you'll manage stock manually; in that case you can turn off "deduct stock".

I can't select a currency. Manual orders are created in Turkish Lira (TRY).