Orders — Overview
This is where you see and manage every order that comes into your store, and where you create new orders manually.
Where to find: Left menu → Orders Who it's for: Anyone who tracks incoming orders, updates their status, issues invoices, or handles returns/cancellations In short: This is where you see and manage every order that comes into your store, and where you create new orders manually.
What is the Orders section?
When a customer makes a purchase from your store, an order is created. The Orders section is where these orders are listed and managed one by one. You can also manually enter orders that come in through channels like phone or WhatsApp here.
There are two main screens:
- Order List: The screen where all orders appear in a table. → Order List
- Order Detail: The screen that opens when you go into an order, where everything is managed. → Order Detail — Information Shown and Order Operations (Status, Payment, Return, Cancellation, E-Invoice)
Also: Creating a new order manually → Creating a New Order Manually
Know this first: "My order isn't showing in the list!"
The order list shows only "Paid" (payment completed) orders by default. In other words, orders whose payment hasn't been received yet (pending) are not visible when you first open it.
If you can't find an order, don't panic:
- Click the Payment status filter at the top.
- Also check other statuses like "Pending" or click Clear filters.
This is the most common source of confusion; keep it in mind.
Order statuses (glossary)
Every order has a status — it shows which stage the order is at. It appears as a colored badge:
| Status | Meaning | Color |
|---|---|---|
| Pending | Order received, not yet processed. | Gray |
| Approved | You approved the order. | Blue |
| Preparing | Products are being packed. | Blue |
| Shipped | Handed over to the carrier, on its way. | Blue |
| Delivered | Reached the customer. | Outlined |
| Cancelled | Order was cancelled. | Red |
| Payment Failed | Payment could not be taken. | Red |
| Processing | Being processed by the system. | Blue |
| Refunded | Order was refunded. | — |
| Partially Refunded | Part of the order was refunded. | — |
Typical flow: Pending → Approved → Preparing → Shipped → Delivered.
Payment statuses (glossary)
Separate from the order status, there is also a payment status — it shows whether the money has been received:
| Payment status | Meaning |
|---|---|
| Pending | Payment not received yet. |
| Paid | Payment completed. |
| Partial | Part of the payment was received. |
| Processing | Payment is being processed. |
| Failed | Payment could not be taken. |
| Cancelled | Payment was cancelled. |
Don't mix them up: "Status" is the order's logistics stage (is it shipped, delivered?); "Payment status" is the state of the money (is it paid?). The two are separate.
Order sources
An order can come from three different places; it appears as a badge in the list and in the detail:
| Source | Meaning |
|---|---|
| Store Order | The customer placed it on your store site. |
| Manual Order | You entered it manually (phone/WhatsApp order, etc.). |
| Marketplace | It came from a marketplace like Trendyol. |
Documents in this folder
| File | Content |
|---|---|
| Order List | List: columns, filters, search, column customization, pagination |
| Creating a New Order Manually | Creating a new order manually (customer, address, products, payment) |
| Order Detail — Information Shown | All information shown on the order detail page |
| Order Operations (Status, Payment, Return, Cancellation, E-Invoice) | Changing status, payment, returns, cancellation, e-invoice operations |