Return Request Detail
You see all the information about the request (customer, IBAN, products, reason) and do Approve / Reject.
Where to find: Return List → click a request (⋮ → View) Who it's for: Anyone who reviews a return request and makes a decision In short: You see all the information about the request (customer, IBAN, products, reason) and do Approve / Reject.
Page structure
From top to bottom:
- Header + Approve/Reject button
- Customer Information card (including IBAN)
- Returned Products card
- Return Reason and Description card (if any)
- Back to list button
1. Header and status
At the top of the page is the summary of the request:
- Request No, Order No
- Type: Return or Exchange
- Status: Pending (gray) / Approved (green)
- Request date
Next to this information is a status change button:
- If the request is Pending: a green Approve button appears.
- If the request is Approved: a red Reject button appears.
How does approving / rejecting work?
- Click the Approve button.
- The button spins briefly (operation in progress).
- A "Return request approved" notification appears; the status becomes Approved and the button turns into Reject.
- If you change your mind, you can bring it back to Pending with Reject ("Return request rejected").
Reminder: Approving does not automatically send money to the customer. To refund the money, you must go to the relevant order's detail and do the Return operation (see Order Operations (Status, Payment, Return, Cancellation, E-Invoice)).
2. Customer Information card
- Full Name
- Phone (if none, "—")
- IBAN — if you're going to refund by bank transfer, you copy it from here.
- Order Date — the date of the original order in which the product was bought.
Tip: If you're going to refund by bank transfer, get the customer's IBAN from here; you can also look at the order date for comparison.
3. Returned Products card
- The title says how many products there are (e.g. "Returned Products (2)").
- Each product is listed as a row with its name.
- If there are no products: "No product information found."
Note: This card only shows product names; for price, variant (color/size), or quantity details, look at the relevant order's detail.
4. Return Reason and Description card
Appears if the customer wrote a reason or description:
- Reason: A short reason (e.g. "Size didn't fit").
- Detailed Description: The customer's longer explanation (e.g. "I want to get one size bigger, the tag is still on.").
If the customer didn't write anything, this card does not appear.
5. Back to list
The Back to list button at the bottom (and top) of the page takes you back to the return list.
Typical usage flow
- Go into a request from the list with View.
- Read the Reason / Description and the products; if needed, also review the relevant order separately.
- If you find it appropriate, click Approve.
- Contact the customer and take back the product (or send the exchange product).
- When the product reaches you, refund the money with the Return operation from the order's detail (if needed).
Frequently asked questions
I clicked "Approve", did the money go to the customer? No. Approving only accepts the request. The refund is done separately from the Return operation in the order's detail.
Can I write a rejection reason? There is no separate "rejection reason" field on this screen; Reject brings the request back to "Pending". It's good to communicate the reason to the customer separately (by phone/email).
I can't see the products' price/variant. This page only shows product names; for full detail, go to the relevant order from the Order No.