Returns — Overview
This is where you see customers' "I want to return/exchange this product" requests and approve/reject them.
Where to find: Left menu → Returns (Return Requests) Who it's for: Anyone who evaluates return/exchange requests from customers In short: This is where you see customers' "I want to return/exchange this product" requests and approve/reject them.
What is a return request?
If a customer is not satisfied with a product they bought (wrong size, arrived damaged, etc.), they open a return request. These requests are collected in the Returns section. You review these requests and approve or reject them.
Every return request is tied to an order — that is, it's for the product(s) in an order the customer placed previously.
There are two types of requests
| Type | Meaning |
|---|---|
| Return | The customer sends the product back and wants their money back. |
| Exchange | The customer wants to swap the product for another one (e.g. a different size). |
This type is shown with an icon + label in the list and in the detail.
There are two statuses (simple)
A return request's status is very simple — it has only two states:
| Status | Meaning | Color |
|---|---|---|
| Pending | Request came in, you haven't decided yet. | Gray |
| Approved | You accepted the request. | Green |
This is like an on/off toggle: You can approve a request, and if you later change your mind, reject it to bring it back to "Pending". There is no complex stage system.
Very important: Approving ≠ Refunding money
When you click Approve on a request in this section, you've only said "I accept this return request". This does not automatically send money to the customer.
Actually refunding the money to the customer is a separate step and is done from the "Return" operation on the order's detail page (see Order Operations (Status, Payment, Return, Cancellation, E-Invoice) → "Return").
Summary flow:
- Review the request in the Returns section and click Approve.
- When the product reaches you / when you find it appropriate, go to the relevant order's detail and refund the money with the Return operation.
The customer's IBAN is shown in the return request detail — if you're going to refund by bank transfer, you copy it from there.
There are two screens
- Return List: The table of all return requests. → Return List
- Return Detail: The screen that opens when you go into a request, where you approve/reject. → Return Request Detail
Documents in this folder
| File | Content |
|---|---|
| Return List | List: columns, search, row actions, pagination |
| Return Request Detail | Detail: customer/IBAN, products, reason, Approve/Reject |
Order Operations (Status, Payment, Return, Cancellation, E-Invoice)
Changing the order's status, taking payment, editing items/information, returns, cancellation, and invoice issuing operations.
Return List
The table where all return/exchange requests are listed row by row. From here you search and go into the detail.