Return List
The table where all return/exchange requests are listed row by row. From here you search and go into the detail.
Where to find: Left menu → Returns Who it's for: Anyone who views and searches return requests In short: The table where all return/exchange requests are listed row by row. From here you search and go into the detail.
Top bar
- Search box ("Search..."): Searches fields like customer name, email, order number, and reason.
- Customize Columns: Selects which columns are shown.
Columns in the table
| Column | What does it show? | Can it be hidden? |
|---|---|---|
| (Checkbox) | Selects the row. | No |
| Customer | The customer's name, email, and phone (if any). | No |
| Order No | The number of the order the return belongs to. | Yes |
| Type | Return (sending back) or Exchange. | Yes |
| Products | The names of the returned products and the count in parentheses (e.g. "(2)"). | Yes |
| Reason | The return reason stated by the customer (if none, "—"). | Yes |
| Status | Requested (gray) / Approved / Rejected (red) / Refunded / Cancelled (red). | Yes |
| Request date | When the request was opened ("2 days ago"; full date on hover). | Yes |
| Actions | ⋮ → View. | No |
Row actions
In the ⋮ menu at the end of each row:
| Option | What does it do? |
|---|---|
| View | Goes to the return request's detail; there you do Approve / Reject. |
Approving/rejecting is done on the detail page (see Return Request Detail). There is no direct approval in the list.
Customizing columns
With Customize Columns you can hide columns you don't need. The Customer and checkbox columns are always visible. Your preference is saved in the browser.
Multiple selection and pagination
- Using the checkboxes at the start of rows, you can select multiple requests. Once you select some, bulk action buttons appear: you can approve the selected returns (optionally with a refund and stock restoration) or reject them. The confirmation window states how many requests will be processed and, if you chose a refund, the total amount; when it finishes, any skipped requests are reported with their reason. Details: Bulk Actions in Lists.
- A refund is a real money movement; every verification of single approval also applies in the bulk flow, and it additionally requires the refund permission.
- Rows per page: 10, 20, 30, 50, 100 (default 10).
- Page X / Y indicator and forward/back arrows.
When there are no requests
- A return (back arrow) icon
- "No return requests yet" heading
- "Return requests from your customers will appear here." description
Common tasks
Finding a request: Type the customer name / order number into the search box.
Evaluating a request: On the row ⋮ → View → in the detail Approve / Reject.
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