Changing Your Email Address

You confirm your identity with your current password, then enter the 6-digit code sent to the new address; nothing changes until that code is verified.

Where to find: Merchant panel → Profile → Security tab → Danger zone section → Change email address Who it's for: Anyone who wants to move their sign-in email to a different address In short: You confirm your identity with your current password, then enter the 6-digit code sent to the new address; nothing changes until that code is verified.

What is it for?

Your sign-in email is your account's identity: login codes, password reset links and security notifications all go there. When your company address changes, or you move from a personal address to a corporate one, that detail has to move too.

This flow makes you prove two things at once:

That the account is yours — it asks for your current password,
That the new address is yours — you enter the code sent to it.

Nothing changes until both are done.

Where do I find it?

In the merchant panel, go to Profile from your profile menu at the top right.
Switch to the Security tab.
Scroll to the red-bordered Danger zone section at the bottom of the page.
Press Change on the Change email address row.

The email field on the Personal Information form is read-only — the change deliberately lives here, in the security section.

Step by step

1. Enter the new address and your password

The dialog has three fields:

Field	Description
Current email	Read-only; your address today.
New email	The address you want to move to.
Current password	To confirm your identity.

Press Send code. A 6-digit verification code goes to your new address.

If your account has no password (you sign in with a passkey only), you are asked for the code from your authenticator app instead. If your account has neither a password nor two-factor authentication, the flow stays closed; set a password via password reset first.

2. Enter the code

The dialog moves to the second step and shows which address the code went to.

The code is valid for 15 minutes; the remaining time counts down on screen.
Press Confirm and change and your address is updated.

If the code does not arrive:

Use the Resend code button (there is a one-minute wait; the countdown shows on the button).
Or press Try a different address to go back to the first step.

What happens once the change completes?

These steps are applied automatically:

What	Why
Every session except this device is terminated	If you were not the one changing the address, the attacker's open session is cut off. Your own session stays open, so your work is not interrupted.
Devices you marked "remember for 30 days" are revoked	Verification is required again on the next sign-in.
Any pending password reset link becomes invalid	A link that went to the old address can no longer be used.
The new address counts as verified	Since you received the code there, no separate verification is asked.
A notification email goes to the old address	So you find out if you did not make the change.

From then on you sign in with your new address.

Frequently asked

What if I never enter the code? Nothing. Your old address stays exactly as it was. The pending request expires on its own after 15 minutes.

I entered the wrong code. You get a "the code you entered is incorrect" warning and can try again. After five incorrect attempts you need to request a new code.

What if the new address belongs to another Treyza account? You see the same "code sent" message, but no code is delivered to that address — the system never reveals whether an address is registered. If no code arrives, first make sure you typed the address correctly.

I had two-factor authentication on — is it turned off? No. Your two-factor setting stays exactly as it was.

Does my password change too? No, your password stays the same. Only your sign-in address changes.

Can I change a staff member's email from here? No. This screen is only for your own account. Every user changes their own address from their own profile.

I did not make this change but got the email. Your account may be at risk. The notification sent to the old address explains what to do; since you can no longer sign in with the old address, contact the support team immediately.